Privacy.

This page describes what information this site collects, what happens to it, and how to have it removed. It covers mitchellkwan.com and the forms on it.

The site collects what you type into its forms. The callback request on the Diagnosis page asks for your name, clinic name, suburb, mobile and email, and optionally your website and a short note about the clinic. Booking a time happens in Calendly, which collects your name, email and any answers you give there. There are no accounts and no payments on this site.

Form submissions are stored in a database and Mitchell is notified by text message and email so he can respond to you. Depending on the form, you may also receive an acknowledgement or your results by email. Your details are used to respond to your enquiry. They are not sold, and they are not passed to third parties beyond the services below that process them.

The public pages run no advertising pixels and no analytics trackers. There is no Meta pixel, no Google Analytics, and no tracking cookies set by the site itself. A few private pages shared by direct link let Mitchell know when they are opened.

The site runs on Vercel, which keeps standard server logs. Form details are stored with Neon (a hosted database). Text notifications go through Twilio and emails through Resend. Bookings are made through Calendly. Video is streamed by Bunny, and fonts are served by Fontshare and Google Fonts; these services receive your IP address when a page loads, and the video player may set its own cookies. Each of these services handles data under its own privacy policy.

Email mitchell@mitchellkwan.com and ask. He will tell you what is held about you, correct it, or delete it.

This page may be updated from time to time, and the version here is the current one. Questions: mitchell@mitchellkwan.com.