Mitchell Kwan

Patient demand for aesthetic clinics

Built by a clinic owner.
Not an agency.

I help aesthetic clinics go from inconsistent weeks to a calendar that fills on deposit.

The problem

You've already been burnt by a marketing agency.

You know your work is good. Patients rebook. Consults convert. When someone walks through the door, you deliver. The clinical side isn't the problem. The problem is that the calendar doesn't reflect it. You just need someone to turn on the tap.

Instead, you're stuck at roughly the same booking level you were six months ago. Every fix you've tried has felt like guesswork.

They promised consistent bookings. They charged a monthly fee. They ran some ads. Six months later, you had a few more followers and a hole in your marketing budget.

The problem wasn't the ads. It was that nobody on your account had ever run a clinic, dealt with AHPRA advertising restrictions, or understood why a patient books with trust rather than discounts.

That's not on you. Every solution you tried was built for a different problem.

I've run a clinic. I bought an aesthetic clinic franchise and ran it through circumstances that taught me more than any course ever could. I've run ads that produced 47 bookings in 10 days. I didn't learn this because I wanted to. I learned it because I had no choice.

I also know what it feels like to be the client getting ripped off. I was paying roughly $10k a month to an agency. When I finally checked the account myself, they'd spent $8k in a single month and produced around 10 bookings. My own campaigns on the same traffic were coming in at roughly $90 a booking. The issue wasn't effort. Nobody was accountable to the outcome the clinic actually cared about.

The result

The right signals. The right patients. A calendar that reflects it.

The machine covers the full journey. Trust assets that answer the questions patients won't ask out loud. Ads that reach the right people and ask for commitment. A booking flow that doesn't leak. Every touchpoint earns trust before asking for it.

Every part of the experience is built to earn trust before asking for it.

Face Foundry

Perth — cosmetic skin clinic

Mitchell's own clinic

82

Bookings

in 30 days

$60

Per booking

via Meta ads

96%

Show-up rate

on $50 deposit

Face Foundry Meta ads — cost per Timely booking

$4,957 across 30 days. 82 bookings at $60 each. Every patient paid a $50 deposit — bringing the real cost per attending patient down to $10.

PM Aesthetics

Manning, Perth — laser clinic

Client

43

Bookings

in 42 days

7.1×

Return

on ad spend

100%

Show-up rate

zero no-shows

$16,477

Confirmed revenue

from $2,309 in Meta ads

Every patient who booked showed up. The deposit did what it was supposed to do.

Booking receipts

Screenshots from the Timely activity feed — Face Foundry campaign. Surnames redacted.

Feed page 1 — Sarah C, Mandy C, Mandy L, Marina S, Alison WFeed page 2 — Mandy C, Mandy L, Marina S, Alison W, Fiona RFeed page 3 — Lisa R, Leanne C, Dot J, Alison R

From Mitchell

Why I do this.

For years, my own skin destroyed my confidence. I avoided mirrors. Called in sick to avoid being seen. Cancelled plans because I didn't want anyone looking at me closely.

I know what it means to walk into a clinic and feel like something might actually change. The stakes in that room aren't small. Aesthetic treatment isn't superficial when you've lived inside the problem.

I bought a clinic franchise and walked away from it — because staying meant being associated with things I wasn't willing to put my name to. That cost me. It was the only call I could make.

I know what clinic owners carry. The lease. The payroll you have to hit every fortnight regardless of what the week looked like. Trying to be present for your family and not miss the things that matter, while projecting stability to your team. Learning a dozen things at once — which means being bad at most of them, publicly, for a long time. The highs and lows that nobody else in your life quite understands.

Most consultants and agencies pitching to clinic owners have never lived any of that. They speak as if they do. They don't.

The clinics I work with are doing something that matters. My job is to make sure the people who need it can find them — and that the owner running it has one less invisible thing to carry.

Why different

I'm not a marketing agency. I've run a clinic.

Perth-based. On-site. Professional gear.

I'm not sending you a Canva template from interstate. I show up with professional filming equipment, shoot in your clinic, and produce content that reflects the quality of your work — not an iPhone reel.

Skin in the game.

I don't take ongoing fees on a model that isn't working in your clinic. That's not generosity — it's how the model has to run.

AHPRA compliant by default.

Every piece of content and every ad we run is built inside the AHPRA advertising guidelines. You don't have to explain the rules to me. I already know them.

No ops overhaul.

I don't need you to change your software, your pricing, or your team. The system works alongside what you already have.

I know when the problem isn't the ads.

At Face Foundry I was getting bookings at $50–80 each through Meta. But the business still couldn't convert them. I paused the ads, rebuilt the consultation framework, fixed the rebooking structure. The lesson: when marketing works but the business doesn't, the problem is operations. I know how to tell the difference.

Find out exactly where your calendar is breaking down.

20 questions across your demand, consultations, visibility, and operations. Takes 3 minutes. Free.

Take the Scorecard

How it works

01

Sprint

Before I show up, I've already done the research — your catchment, your competitors, your service stack, your existing marketing, your positioning. I audit what's working, what isn't, and where the gaps are. Then I come on-site with professional gear, shoot the trust assets, build the ad infrastructure, and launch. The sprint runs for 30 days. By the end of it, your calendar has moved and we both know exactly what the machine is producing.

02

Optimise

Once the model is proven, we refine the audience, improve the ad content, and increase what's working. Every decision is made against real booking data — not vanity metrics.

03

Sustain

Once the system is working, I keep it running. You get a calendar that fills consistently.

How commitment works

You see results before you commit.

1

Scorecard.

The diagnostic I use with every clinic. Free. Takes about 3 minutes. 20 questions across your demand, consultations, visibility, and operations.

2

A conversation.

No pitch deck. We walk through your scorecard, I ask questions about your clinic, and I give you a straight answer on whether there's a fit. If I can't help, I'll tell you that — and point you toward something that might.

3

The sprint.

When it's the right fit, we book a date. I come on-site, shoot, build, and launch. The sprint runs for 30 days. Pricing depends on what your clinic needs — we work that out on the call.

4

Ongoing.

After the sprint, if the results are there and we both want to continue, we agree a monthly ongoing fee from there. If the sprint doesn't deliver, there's nothing ongoing — and nothing further to pay.

Who this is for

This works if you're already doing the work.

I work with clinics where the clinical side is working. Patients rebook. Consults convert. Results are good. What's missing is a calendar that reflects all of that consistently.

If your calendar is inconsistent, you've got gaps, and you've already tried an agency without lasting results, that's the profile.

Your clinical work is good. Your calendar doesn't reflect that yet.

Aesthetic clinic doing $40k+ per month

Had good months but can't hold them consistently

Tried ads before without lasting results

Want bookings, not a social media presence

Just starting out, pre-revenue

Looking for a content agency or social manager

Common questions

The things people ask before saying yes.

We've tried Meta ads before and they didn't work.

There are a lot of reasons Meta ads fail for clinics. The creative doesn't reflect your clinical quality. The tracking is shallow — basic pixel, not connected to your booking system — so the ad account never learns which clicks become patients. The offer doesn't convert. The landing page is slow. The agency measures click-through rates and lead volume, then blames your front desk when those leads don't book. My system doesn't need follow-up. Patients book directly into the calendar with a deposit. No chasing. I measure what matters — return on ad spend and how fast the ad spend pays itself back — not vanity metrics that look good on a monthly report.

How is this different from just hiring a marketing agency?

An agency manages your account. I build a system. When I'm gone, the infrastructure stays. You're not renting someone else's expertise — you're building something that belongs to your clinic.

What happens after the sprint?

Once the sprint produces results and we both want to continue, an ongoing fee kicks in to keep the system running. No results — no ongoing fees. That's the deal.

I've tried things like this before and they didn't work.

Most clinic owners who come to me have. The programme, the agency, the consultant who promised a system. Each one left you a bit more cautious. That's not a character flaw. It's pattern recognition. The difference here is structure: the sprint proves it works in your clinic before anything else happens. If you've been burnt before, that's exactly what this model is built around.

Do you work with clinics outside Australia?

Right now, I work with Australian aesthetic clinics.

We already have someone managing our socials.

This isn't social media management. Your social manager can keep doing what they're doing. This sits alongside that — it's a paid booking acquisition system, not a content calendar.

A diagnostic built for clinic owners.

20 questions, 3 minutes. Most clinic owners finish it and name a gap they'd already been sensing.

Take the Scorecard →

47 bookings in 10 days

Scorecard →